Privacy Policy
Last updated:
Overview
This policy explains what personal information Pearl and Post LLC ("we", "us"), the operator of Nora Vale, collects when you use noravalejewelry.com, how we use it, and the choices you have. We collect only what we need to run the store, and we do not sell your personal information.
Information we collect
Information you give us: your name and email address when you sign in with Google, the shipping address and phone number on your orders, gift messages, product reviews, and anything you write to us through the contact form or by email. Information collected automatically: your IP address, browser and device type, the pages you visit, and standard server logs used for security and troubleshooting. Payment details: your card is processed by Stripe, our payment provider; we receive a confirmation and the last four digits of the card, never the full card number.
How we use your information
To process and ship your orders and send you order, shipping and refund emails; to answer your questions; to detect and prevent fraud and abuse; to comply with tax and legal obligations; and to understand how the store is used so we can improve it. We send marketing emails only if you have asked for them, and you can unsubscribe at any time.
Cookies and local storage
We use a small number of essential cookies and browser storage items: one keeps you signed in, one remembers the items in your cart before you sign in, and one remembers your language preference. We do not use advertising trackers or third-party analytics cookies. You can clear these through your browser settings, which may sign you out or empty your cart.
How we share information
We share personal information only with service providers who need it to do their job for us: Stripe to process payments; our shipping partners and the tracking service 17TRACK to deliver your order and show you its progress; Resend to send our emails; Google Cloud, which hosts the site and stores its data; and, if you use the gift-message drafting tool at checkout, an AI text provider that receives only the brief you type. We may also disclose information when the law requires it or to protect our rights. We do not sell or rent personal information to anyone.
How long we keep information
Order records are kept for as long as tax and accounting rules require, generally seven years. Your account information is kept until you ask us to delete it. Server logs are kept for a short period for security purposes.
Security
Data travels to and from the site over HTTPS, is stored on access-controlled servers, and payment details never touch our systems. No method of storage is perfectly secure, so we cannot guarantee absolute security, but we take reasonable measures to protect your information.
Your rights and choices
You can ask us to show you the personal information we hold about you, correct it, delete it, or send you a copy, by emailing support@noravalejewelry.com. We will respond within 30 days and will not treat you differently for exercising these rights. If you are a California resident, these rights include the right to know what we collect and to request deletion; as stated above, we do not sell personal information.
Children
The site is not directed to children under 13 and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
Where your information is processed
The site is hosted in the United States and your information is processed there. If you use the site from outside the United States, you consent to your information being transferred to and processed in the United States.
Changes and contact
We may update this policy from time to time; the date at the top shows the latest version. Questions about privacy can be sent to support@noravalejewelry.com or to Pearl and Post LLC, 30 N Gould St Unit 276, Sheridan, WY 82801, USA.